Terms & Conditions

At Fanslive, we want to ensure that you can use our services via our website www.fanslive.co.uk (“Website”) and smart phone app (“App”). We have therefore set out our terms and conditions (“Terms”) by which we provide you with our services and which apply to all users (whether they are sports club operators or consumers). We ask that you please read the Terms carefully when you download our App or access our Website and to print and retain a copy of these Terms for your future reference.

The provisions of these Terms are legally binding on you. By downloading the App or accessing our Website or by making any use of the Website or the services provided by Fanslive (“Fanslive Service(s)”), you are indicating your agreement to be bound by these Terms. If you do not agree with the provisions of these Terms, you will not be able to use the Website or the App and all its features and functionalities.

To use the Fanslive Service you will need your own mobile or smart phone, tablet or other device that allows you to access the internet. Fanslive’s multi-platform system supports i-Phone, iPad and most Android smart phones.
To use the Fanslive Service you expressly represent and warrant that you are legally entitled to enter these Terms, that you are at least 18 years of age and that you have authority and capacity to enter into these Terms. The Fanslive Service is not available to persons under the age of 18.

Please see our Privacy Policy [www.fanslive.co.uk/privacy-policy] for more information about how we collect, use, and share information on the Website.

Fanslive may modify these Terms at any time. Any such modification shall be posted on the Website. By using the Fanslive Services, you agree to be bound by any such changes to these Terms. It is therefore important that you review these Terms and the Website regularly and that if you do not agree with any of these Terms, you must immediately discontinue your use of the Fanslive Services and Website.


1.1 The Website is owned and managed by Paysme Limited, trading under the brand name Fanslive (“We” or “Us” or “Our”), a company registered in England and Wales with company registration number 07435577 and registered address at Rise London, 41 Luke Street, London, EC2A 4DP, England. 

1.2 Fanslive operates and maintains the Website and the App, which is a smart/mobile phone application that can be used by sports clubs to list their services for sports fans wishing to utilise such club services. Further details of Fanslive Services can be found by visiting the Website.

2.1 Anyone may access our Website or download our App. However, in order to use the Fanslive Services, you shall be required to register with us as a registered user (“Registered User” or “You”). 

2.2 Registered Users who intend to use the Fanslive Services will be a consumer (“Consumer”).

2.3 Consumers can register by completing their details on the App. To provide you with a safe environment to use the Fanslive Services, we will conduct verification and security procedures in respect of the information provided by you in your online registration form.

2.4 By registering with and providing us with your name, email address and contact mobile telephone number, you consent to Fanslive communicating with you by email text and push messaging, including without limitation, to provide you notice of any security breach in lieu of other written notification.

2.5 Consumers who register for the Fanslive Service via the App will receive an email message, which forms part of the verification process. The Consumer must reply to the email message in accordance with the instructions provided therein. Fanslive will not be liable to the Consumer for any costs incurred in replying to the email message. On receipt of the Consumer’s email message reply, Fanslive may complete the registration process. The Consumer will receive a Confirmation Email confirming their registration with us once we have received and accepted their registration.

2.7 You warrant that the information you provide to us at all times is true, accurate and correct. You agree to promptly notify us of any changes to your personal details so that we may update our records of your details to provide you with the Fanslive Services.

2.8 We reserve the right to suspend your access to the Website, the App or the Fanslive Services if we have reason to believe that you have not complied with the provisions of these Terms.

2.9 Your contract (“Contract”) with us shall commence on the date of your Confirmation Email or Text. 

3.1 Once registered, a Consumer will be able to electronically locate a sports club through the App. You acknowledge that some options to locate a sports club may not be available in certain cities. 

3.2 The App offers Consumers the choice to pay the sports club by debit or credit card. Fanslive’s payment service provider is PCI compliant and any card details submitted by a Consumer are held on a secure server and will not be disclosed to any other person. Consumers who elect to pre-register their debit or credit card details in advance of payment in respect of use of the App by using ‘Add Card’ may be subject to a small transaction fee related to the cost of verifying and processing a card in advance.

3.3 Fanslive shall deposit Consumer payments into a Club’s bank account as soon as reasonably practicable following Fanslive receiving confirmation of the Consumer’s payment in cleared funds, subject to the deduction by Fanslive of a transfer fee each time such a transfer to the Club’s account is made. The Club acknowledges and agrees that he/she is responsible for ensuring that their bank details are correct and up to date at all times. Fanslive shall not be liable for any losses or costs incurred by the Club as a result of failing to update his/her bank account details or for any other errors or omissions outside of Fanslive’s reasonable control (including but not limited to the failure of the bank’s automated clearing services failing to deposit funds).

3.4 Clubs acknowledge that payments made by debit or credit card may be subject to fraudulent or illegal activity. In the event the Consumer’s bank, building society, credit card company or such other financial service provider, including any company or collection agency acting on its behalf (“Bank”) makes any claim against Fanslive for recovery of payments made to Fanslive through use of the App or Fanslive Services, Fanslive reserves the right to recover from the Club such amounts claimed by the Bank.

3.5 Clubs using the Fanslive Service agree to adhere to any Relevant Laws and any Club found to be failing to comply either these Terms or any Relevant Laws will be suspended or removed from the Fanslive Service. We strongly recommend all Clubs read and fully understand any applicable Relevant Laws.

3.6 Each Club shall warrant and agree that they:
3.6.1 possess all the appropriate licences, approvals and authority to sell goods;
3.6.2 have the legal right to operate the concession which they intend to use when accepting Consumers and that such concession is in good condition and meets industry safety standards; and
3.6.3 have valid public liability insurance policy in place.

3.7 In agreeing to these Terms Clubs agree to allow Consumers to see each their relevant locations via GPS tracking technology.

3.8 We reserve the right to make such changes to the App or the Website or part thereof from time to time at our sole discretion, and we may from time to time update, add, remove, modify and/or vary any elements, features or functionalities of the App or the Website.

3.9 We may make available, from time to time, promotions for Clubs and Consumers in the promotions sections of the Website and App. We reserve the right to amend or remove any promotion listed on the Website or App at any time. Such promotions may be subject to additional terms and conditions.
4.1 You are solely responsible and liable for your use of the Fanslive Services, the App and the Website. You shall keep your login details safe and secure to ensure that they are not used without your permission. You agree to notify us immediately if you suspect any unauthorised use of your account or access to your login details.

4. 2 In order to provide you with a safe and secure environment in your use of the Fanslive Services and the Website, you shall:
4.2.1 not use the Website for any criminal or tortious activity, including but not limited to, fraud, trafficking obscene material, drug dealing, gambling, harassment, stalking, spamming, sending of invalid data, worms, viruses or other harmful files, copyright, trademark, or patent infringement, or theft of trade secrets or personal data;
4.2.2 not advertise/solicit to any use to buy/sell any products or services through the Fanslive Services;
4.2.3 not use your login details and/or account if you are a Registered User, with the intent of impersonating another person;
4.2.4 not allow any other person to use your login details and/or account if you are a Registered User;
4.2.5 not use the information presented on the Website and/or through your use of the Fanslive Services for any purposes other than as stated above;
4.2.6 not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using the Website, the App and the Fanslive Services or in respect of the network;
4.2.7 not use the Website, the App and/or the Fanslive Services and/or do anything that will infringe any intellectual property right or other rights of any third parties;
4.2.8 comply with all instructions and policies which we provide to you from time to time in respect of the Website, the App and your use of the Fanslive Services;
4.2.9 co-operate with any reasonable security or other checks or requests for information made by us from time to time; and
4.2.10 use the information made available to you using the Website, the App and the Fanslive Services at your own risk.

4.3 We take breaches of this provision very seriously and therefore reserve the right to take any action that we deem necessary. This can include, without limitation, suspension or termination of your use of the Fanslive Services and/or the Website and/or the App. In certain circumstances we may instigate legal proceedings as appropriate if there is illegal use of our Website, the App or the Fanslive Services.

5.1 The circumstances which give us a right to suspend and/or terminate your access to the Website, the App and/or the Fanslive Services are as follows:
5.1.1 if our network providers and suppliers cease providing us with their services;
5.1.2 if we have reason to believe that you have breached any of the provisions under these Terms;
5.1.3 where we have reason to believe that you fail to comply with the applicable laws and legislations;
5.1.4 where we have reason to believe that your login details and account with us may have been hacked into by a third party and used without your authorisation; or
5.1.5 in situations where we have reason to believe that you have provided us with false, inaccurate or misleading information when you registered with us.

5.2 You may terminate your Contract by ceasing all use of the Fanslive Services, the App and the Website and notifying Fanslive in writing (which may include by e-mail). If you do not follow the instructions set out in this clause 5.2, your Contract with us shall not be deemed to have been terminated in accordance with these Terms.

5.3 Upon termination of your Contract in accordance with clauses 5.1 and 5.2, you shall not be listed as a Registered User with us and therefore, cease to have any use of the Website, the App and the Fanslive Services as a Registered User.

5.4 For the avoidance of doubt, upon termination of Your Contract with Fanslive for any reason, any Club or Consumer promotions of any kind offered by Fanslive shall also terminate and shall be null and void.

5.5 Once the cancellation is processed, a confirmation email will be sent to the Registered User's email account. If a Registered User has a question about the cancellation process under these Terms, the Registered User may contact Fanslive at support@Fanslive.co.uk

6.1 You hereby warrant that (a) you have the right and capacity to enter into and be bound by these Terms; and (b) you shall comply with all applicable laws regarding your use of the Website, the App and the Fanslive Services.

6.2 We make no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Website, the App and the Fanslive Services. We do not represent or warrant that (a) the use of the Website, the App and the Fanslive Services will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data; or (b) the Website, the App and the Fanslive Services will meet your requirements or expectations. The Website, the App and the Fanslive Services is provided to you strictly on an "as is" basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise are hereby disclaimed to the maximum extent permitted by applicable law by the company. You acknowledge and agree that the entire risk arising out of your use of the Website, the App and the Fanslive Services remains solely with you, to the maximum extent permitted by law.

6.3 We only provide you with the facility to obtain sports club services and we do not in any way provide or agree to provide sports club services and nor shall we be liable in any way for whatsoever reason.  

6.4 We may display links to third party websites and third party advertising banners on the Website. However, we cannot be responsible and do not accept any liability for the content and your use of such third party links and advertising banners.

6.5 We also rely on other service providers (such as network provider, data centres, telecommunication providers) to make the Website, the App and the Fanslive Services available to you. Whilst we take all reasonable steps available to us to provide you with a good level of service, we do not guarantee that the service we provide will be fault free or uninterrupted at all times. We therefore do not take responsibility for any losses you may suffer as a result of delays or failures of the Website, the App or the Fanslive Services as a result of our service providers.

6.6 To the maximum extent permitted by law, we expressly exclude:
6.6.1 all conditions, warranties and other terms whether expressed or which might otherwise be implied by statute or common law;
6.6.2 any liability for indirect or consequential loss which are losses incurred as a side effect of the main loss or damage;
6.6.3 loss of profit;
6.6.4 loss of income or revenue;
6.6.5 loss of business or contracts;
6.6.6 loss of data;
6.6.7 loss of good will and reputation; or
6.6.8 for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

6.7 Nothing in these Terms shall serve to limit or exclude our liability for death or personal injury resulting from our negligence.

6.8 Subject to clause 6.7, our total liability to you whether in contract, tort or otherwise in respect of these Terms shall be limited to £75.

7.1 We and our licensors own all rights in the intellectual property rights relating to the Website and the App. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2 We hereby grant Registered Users a non-exclusive, non-transferable, right to use the Website, the App and the Fanslive Services, solely for your own personal, non-commercial purposes (save for Sports Clubs), subject to these Terms. All rights not expressly granted to you are reserved by us and our licensors.

7.3 You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Fanslive Services, the Website or the App in any way; (ii) modify the Fanslive Services, the Website or the App; (iii) reverse engineer or access the Fanslive Services, the Website or the App in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Fanslive Services, the Website or the App, or (c) copy any ideas, features, functions or graphics of the Fanslive Services, the Website or the App, or (v) launch an automated programme or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any programme which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Fanslive Services, the Website or the App.

If you have reason to believe that any Registered User or visitor has breached any of the Terms herein, please write to us at:  support@Fanslive.co.uk, providing us with details of such alleged breach. We welcome any feedback so if you have any questions, feedback or require further information regarding these Terms or the Fanslive Services, the Website or the App please contact us via our “Contact Support” link or please write to us at:  support@Fanslive.co.uk 9

9.1 You hereby undertake to procure that your use of the Fanslive Services is compliant with all applicable laws and legislation in respect of data protection.

9.2 For Personal Data (as defined in the Data Protection Act 1998) processed by you using the Fanslive Services, you hereby undertake to act strictly in accordance with the provisions of the Data Protection Act 1998.

9.3 We and You acknowledge and agree that you are the data controller and that we are the data processor in respect of the Data (as such terms are defined in the Data Protection Act 1998).  You therefore confirm that you shall be solely responsible for ensuring that any data processing and security obligations under these Terms comply with applicable data protection laws. We shall only process Personal Data for the purposes of providing you with the Fanslive Services. We have in place and will maintain for the duration of these Terms, such appropriate technical and organisational measures against the accidental, unauthorised or unlawful processing, destruction, or disclosure of Personal Data and adequate security programmes and procedures to ensure that unauthorised persons do not have access to any equipment used to process Personal Data.

9.4 If you have any questions regarding your status as a Data Controller (as defined in the Data Protection Act 1998) we recommend you seek advice or refer to the Information Commissioner’s website for further information.

10.1 If any of the provisions of these Terms are deemed to be invalid, unlawful or unenforceable for any reason, they will to the extent be severed from the remaining Terms and the rest of the provisions of these Terms shall continue to be valid to the fullest extent permitted by law.

10.2 These Terms shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction. If you live outside the UK, English law shall apply only to the extent that it does not deprive you of any legal protection accorded under the law of the place where you are habitually resident. If English law deprives you of any legal protection which is accorded to you under your local law, these terms will be governed by your local law and any dispute or claim arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts where you are habitually resident.


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Fanslive is a brand of Paysme Limited, which is regulated by the Financial Conduct Authority (814075).
Company Registration No: 07435577. Registered Office: Rise London, 41 Luke Street, London EC2A 4DP, United Kingdom